Product Instructions

At MendMeShop we are committed to providing you with a safe and natural healing experience. We know that purchasing your healing devices has put you on the right path to healing.

Following the treatment protocol below will guide you to use the devices correctly and help to reduce your pain and heal your injury properly.

Your safety is also very important to us and we take every step to ensure our therapeutic devices are manufactured with the highest quality materials and always meet or exceed compliance standards.

If you have any questions about the treatment or safety instructions, contact our customer advisors at (705) 445-3505 or 1-866-237-9608.

Alternatively you can email us at service@mendmeshop.com

Treatment Instructions

Safety Instructions

Inferno Wrap™ Treatment Protocol

Freezie Wrap™ Treatment Protocol

MendMeShop Ultrasound Treatment Protocol

Combined Treatment Protocol

Inferno Wrap™ Treatment

To get the most from your Inferno Wrap, use the device 2-4 times per day, for 30-45 minute periods. Follow these instructions for optimal usage of your Inferno Wrap:

1. Attach the temperature controller to the adapter provided; then attach the temperature controller to the wire coming from the wrap.
2. Plug the adapter into your wall socket (120vac – North American power).
3. Place the device so that the Energy Web™ is directly around the area you will be treating.
4. Wrap the device tightly, yet comfortably around your body and fasten the Velcro end to the wrap.
5. Press the power button once; this is the button on the temperature control with the red icon.
6. This will default the device to the lowest power setting (1). Press the button two more times to raise the temperature to the highest heat setting (3); the number of lights lit will increase as the temperature is raised.
7. Keep the device on high setting 3 for 5 minutes to heat up the Energy Web™.
8. After 5 minutes, adjust the heat to a lower temperature according to your comfort level.
9. After your treatment is over (ideally a total of 30-45 minutes), press the power button until no lights are lit next to the power settings and unplug the device from the wall socket.

As your injury heals and the pain subsides, you will reduce the number of treatments per day. We suggest a treatment first thing each morning, to relax the damaged tissue and increase blood flow. A treatment before going to bed again will relax the area.

In the case of chronic conditions and inflammation, it is best to limit use to once a day only.

Leave 2-3 hours in between treatments and be sure that the knee is at body temperature before beginning treatment.

Do not use any topical ointment on the treatment area up to 1 hour prior to treatment.

Freezie Wrap™ Treatment Protocol

In the case of both chronic pain and acute related injuries, we recommend you use your cold compression wrap after flare ups or physical exertion to reduce any resulting pain and inflammation. Your cold compression wrap can be used any time throughout the day for an immediate response to pain, inflammation and swelling. Follow these instructions for optimal usage:

1. To achieve optimum icing effect, place the entire wrap in the freezer and freeze completely (approximately 2-3 hours). Cold wraps can be stored in the freezer so they are ready for immediate use.
2. Wrap the frozen wrap around the treatment area being sure to place the baffled gel pockets over the most inflamed or painful area wherever possible.
3. Wrap as tightly as possible without feeling discomfort. Fasten the wrap to itself using the Velcro. It is important that you secure the wrap as tightly as is comfortable to enjoy the maximum benefits of compression therapy.
4. Elevate the treatment area whenever possible and use pillows or bolsters to aid elevation.
5. Rest if possible and wear your wrap for 15 – 20 minutes depending on the treatment area. For areas with less fat, skin or muscle decrease treatment time to 10 minutes. Keeping the wrap on any longer may result in skin irritation and provides no additional therapeutic benefit.
6. Remove the wrap and return to freezer for future use.
7. Allow the area to return to normal body temperature (60-90 minutes) before applying Ultrasound or Blood Flow Stimulation Therapy™ treatments.

MendMeShop Ultrasound Treatment Protocol

Refer to the Ultrasound Treatment Guide to help you determine the intensity level and length of treatment for best results. Initially, for maximum benefit, the protocol is to incorporate 3 treatments into your daily schedule for the first two weeks, followed in the third week with 3 treatments a day - every other day. During week four, take a break from therapy and allow your body to rest and you can evaluate your response to the treatment you have received. Week 5, begin the 4 week plan again.

Operating Instructions:

To use your MendMeShop Ultrasound read the following instructions carefully:

1. Plug the power adapter into a power outlet/wall socket.
2. Place a sufficient amount of conductive gel on the skin where you intend to apply the treatment, generally about 2 to 3 inches around, although this will vary depending on size of treatment area.
3. Press the "timer" button (located on the handle of the unit) once to turn the unit on. The unit will now operate for 5 minutes at a low intensity as indicated by a red LED light by the "L" mark and the "5" mark on the handle.
4. To alter the treatment time:
   Press the "timer" button again to change the treatment time from 5 minutes to 10 minutes.
   Press the "timer" button again to change the treatment time from 10 minutes to 15 minutes.
   Once treatment time is set at 15 minutes, pressing the "timer" button again will turn the unit off. To turn the unit on again, push the "timer" button once more. Note: Please refer to the Treatment Guide to determine the correct treatment time for your specific condition.
5. To alter the operating intensity:
   Press the "mode" buttons to cycle through the low, medium and high operating intensities.
   Note: Please refer to the Treatment Guide to determine the correct operating intensity for your specific condition.
   Note: If you are treating an area directly over the spine, press the "pulse" button once. This will activate the "intermittent pulse" mode - a safer treatment setting for this area.
6. Place the transducer head onto the area you intend to treat ensuring there is enough gel to create a seal between the transducer head and skin.
7. Move the device in small circles over the treatment area; keep the unit in constant motion and avoid lifting or tilting the head away from the skin. If you notice the area heating up, apply more gel and keep the device moving more quickly. You may notice more heat near bony areas.
8. To pause during use, please turn off the unit, do not continue running the device if it is not in contact with the skin.
9. When the time you set has expired, the unit will turn off automatically.
10. To manually turn off the device, press the "timer" button until it runs through the 3 time settings and shuts off.
11. Unplug the device from the wall socket. Do not leave plugged in.
12. Wipe the treatment area and transducer head with a clean cloth or towel and store the unit in its protective box in a clean, dry, climate-controlled environment.

Combined Treatment Protocol

When used as individual treatment devices, you will receive pain relief and healing from all our MendMeShop products. However, the combination of Cold Compression Therapy, Ultrasound and Blood Flow Stimulation Therapy™ treatments will give you the best chance to recover from the nagging soft tissue injuries that negatively affect your life.

How to Combine Treatments

When you experience a flare up of chronic pain or immediately after (and up to 72 hours following) a common soft tissue injury, doctors recommend using your Cold Compression Wrap for R.I.C.E. This acronym stands for REST, ICE, COMPRESSION, and ELEVATION. Cold Compression should also be applied when any re-injury or further inflammation occurs during the healing process. Your Cold Compression Wrap provides you with the optimum device to treat with COMPRESSION and ICE and you are able to provide the REST and ELEVATION.

The next step is to use Ultrasound to reduce pain, inflammation and the amount of scar tissue forming. At this point in the healing process, combining Ultrasound with Inferno Wrap™ treatments is recommended for optimal results. Combining 3 Ultrasound treatments with 2 Inferno Wrap™ treatments each day for the first 2 weeks will reduce pain and scar tissue and kick start the healing process. During the third week, Ultrasound treatments are reduced to 3 times a day, every other day. Inferno Wrap™ treatments may also be reduced to 1 per day depending on your body's reaction to the treatments. Finally in the fourth week of treatment, do not use Ultrasound but rather allow your body to rest. However, Inferno Wrap™ treatments may continue.

Remember, this is only a guideline for general soft tissue injuries and your treatment schedule will depend on the location and severity of the injury as well as the time you have available for treatment. Please call our customer advisors if you have any questions.

An Inferno Wrap™ treatment also beneficial for warm up before activity and during the cool down period following activity once your injury is healed and no longer inflamed.

Sample Daily Treatment Schedule

Once the initial inflammation has been reduced with your Cold Compression Wrap a treatment schedule similar to the one outlined below should be followed. (This is a sample only and adjustments can be made to suit your individual schedule.) As healing progresses, fewer treatments are necessary. Refer to the treatment guides provided with your products for further details or call our customer advisors. Pay attention to how your body is responding to the treatments, it can be your best guide.

7 am - Inferno Wrap™ treatment (30-45 minutes)

10 am - Ultrasound treatment (5-15 minutes)

2 pm - Ultrasound treatment (5-15 minutes)

6 pm - Ultrasound treatment (5-15 minutes)

9 pm – Inferno Wrap™ treatment (30-45 minutes)

The treatment protocols are recommended to achieve maximum results. However, if you are only able to fulfill part of the daily treatment schedule you will still see effective results.

Inferno Wrap™ Safety Information

Freezie Wrap™ Safety Information

MendMeShop Ultrasound Safety Information

Lavender Infusion Ultrasound Gel Safety Information

Inferno Wrap™ Safety Information

To reduce the risk of injury, burns, electrical shock, and/or fire, this product must be used in accordance with the following instructions:

1. Take care to avoid dehydration from overuse when using your Inferno Wrap.
2. Do not plug device in and leave unattended.
3. Keep out of reach of children.
4. Do not use the while sleeping or unconscious.
5. Do not use on a child or infant.
6. This wrap is not to be used on or by any invalid or a person with poor blood circulation unless carefully attended.
7. Regularly check your skin under the wrap for redness or reaction.
8. Do not immerse your Inferno Wrap™ in water or any other liquid when plugged in.
9. Remove Energy Web™ before washing.
10. Do not use pins or other metallic means to fasten this pad in place.
11. Never pull your wrap by the power cord.
12. Do not attempt to diagnose or self-treat any disease or condition without direct supervision or advice of a physician.

Contraindications

Use of this device is not recommended on patients who:

• are pregnant
• have hemophilia
• have adrenal suppression

Consult your physician before using this device if you have:

• malignancy (including skin lesions)
• circulatory diseases
• recent acute joint injury or surgery
• hot, swollen or excessively tender joint
• implanted silicone or silicone prostheses
• metal implants

Freezie Wrap™ Safety Information

1. Do not keep the wrap on longer than 20 minutes as skin irritation may occur. If treating an area with limited skin, fat or muscle decrease time to 10 minutes.
2. Do not use the wrap if you suffer from Raynaud’s, diabetes, sensitivity to cold or any medical condition with reduced blood flow to the arms or legs.
3. Wait 60 – 90 minutes after a cold therapy treatment before beginning an ultrasound or Blood Flow Stimulation Therapy™ treatment, thereby allowing the body to return to normal body temperature.
4. Do not sleep with ice pack on.
5. If abnormal pain, swelling or unusual reactions are experienced while using this product, remove and discontinue use and seek advice from your medical professional.

MendMeShop Ultrasound Safety Information

To reduce the risk of injury, burns, electrical shock, and/or fire, this product must be used in accordance with the following instructions:

1. Keep out of reach of children and do not use on anyone under the age of 16 without express approval from a physician.
2. Never use without ultrasound conductive gel.
3. Never leave unit plugged in while not in use, or unattended while in operation.
4. Keep unit clean to prevent cross-infection.
5. Do not use in combination with other electronic equipment.
6. Do not use when under the influence of alcohol, drugs or mind altering medication or when suffering from extreme fatigue.
7. Do not submerge the unit in water or other liquid. If unit gets wet, place it in a dry area to dry out for at least 24 hours before attempting to use again.
8. Consult your doctor or therapist before using this ultrasound device.

Contraindications

MendMeShop highly recommends that you consult a physician before using this ultrasound device. Use of this device is not recommended:

• on patients with hemophilia, abnormal blood pressure, spina bifida, surgical laminectomies of the spine, malignancies, or infectious diseases
• over infected tissue or bone
• on areas that are not within a normal body temperature range (i.e. recently iced or heated areas)
• over open sores, lesions, or sunburned skin
• over implants of any sort including plastic, silicon, cement or metal (including metal mesh)
• over the skull area or face
• over areas suspected to be cancerous or pre-cancerous
• over mucous membranes (mouth, nose, rectum, anus, vagina)
• over numb areas of the skin
• on patients with electronic implants such as pacemakers
• over the midsection area of pregnant females (including lower back, abdomen, groin and lumbar area) or females suspected of being pregnant
• directly over organs including sex organs, thyroid (upper front of neck), liver, stomach, lungs, spleen, bowels, kidneys, heart
• for use anywhere above the neck (this includes over areas such as the eyes, ears and temple)
• over areas injected with medication or a steroid (i.e. cortisone) within the last 30 days

If you are unable to use ultrasound due to any of the contraindications listed above, using an Inferno Wrap™ for Blood Flow Stimulation Therapy™ can achieve similar treatment results

Lavender Infusion Ultrasound Gel Safety Information

1. Gel is intended for external use only. Do not ingest.
2. Gel contains natural anti-inflammatory ingredients that may react to sensitive skin. If irritation occurs discontinue use and call our customer service department.

Consult your medical professional before beginning any treatments.